Responsible Gaming

Gambling can be an entertaining form of recreation, but it’s important to recognise when it might be becoming a problem. This page covers the warning signs to watch for, the practical tools available to help manage your gambling, and how to access support services in Australia.

Recognising Problem Gambling

If you find yourself spending more money than you can afford to lose, chasing losses by gambling again to win back money, or lying to others about how much you gamble, these are clear warning signs. Other indicators include gambling more frequently or for longer than you intended, neglecting work or relationships because of gambling, borrowing money to gamble, or feeling guilty and anxious about your betting habits.

Emotional shifts matter too. If you feel restless or irritable when you’re not gambling, or if gambling is the main thing on your mind throughout your day, it’s time to pause and seek support. When gambling starts interfering with your daily life and responsibilities, that’s a signal that professional help can make a real difference.

Setting Personal Limits

One practical approach is to set a budget before you gamble and stick to it. Decide how much you can afford to spend without affecting your essential expenses, and stop when you reach that amount. Set time limits as well—decide in advance how long you’ll gamble for each session and stick to your plan.

Many people find it helpful to avoid gambling when they’re stressed, upset, or lonely. These emotional states can lead to chasing losses or spending more than intended. Instead, consider other activities that help you relax and unwind.

BetStop and Self-Exclusion

BetStop is Australia’s National Self-Exclusion Register, a free government initiative that lets you block yourself from all licensed Australian online and phone gambling providers. Once you register, licensed operators must close your existing accounts, refund any credit balance, and stop sending you marketing messages. You can choose to self-exclude for a minimum of three months up to a lifetime. Registration requires a mobile phone, email address, and either an Australian driver’s licence or Medicare card.

Getting Help and Support

If you or someone you know is struggling with gambling, Gambling Help Online offers free, confidential counselling available 24 hours a day, 7 days a week. You can speak with a counsellor by phone at 1800 858 858, via online chat, or email. They help anyone concerned about or affected by gambling, including those worried they’re spending too much or thinking about gambling constantly.

If you’re in crisis or need immediate support, Lifeline Australia is also available 24/7 to listen and provide support. Many local communities offer peer support groups and in-person counselling as well, and these services can be found through Gambling Help Online’s local services directory.

Your Rights as a Gambler

The seriousness with which Australia treats problem gambling protection is reflected in its regulatory framework. The Australian Communications and Media Authority oversees online gambling licensing, and licensed operators must adhere to strict responsible gambling standards. Information about licensed providers, regulatory requirements, and player protections can be found through official government resources.

If you believe an operator is not following responsible gambling rules, you have the right to report concerns to the regulator.